Return & Refund Policy for Infinity Exposure

At Infinity Exposure, we are committed to providing high-quality digital photography courses and content to ensure our customers are satisfied with their purchases. Since we specialize in digital products, such as online courses and downloadable content, we have created a return and refund policy specific to digital purchases. Please take a moment to review our policy:

Digital Products – Return Policy

Due to the nature of digital products, we cannot offer refunds or exchanges for any purchases once the product has been accessed, downloaded, or used. However, we offer a 15-day return window for customers who are dissatisfied with their purchase before they access or download their course material.

How to Request a Return

1. Eligibility:

  • Return requests must be made within 15 days of your purchase date.
  • Returns are only eligible for products that have not been accessed or downloaded.

2. Return Request:

  • To initiate a return, contact our customer support team at support@infinityexposure.com.
  • Include your order number and a brief explanation of why you wish to return the product.

3. Approval:

  • Once your return request is approved, you will receive a confirmation email. A refund will then be processed to your original payment method.

Refund Process

1. Return Approval:

  • If your return request is approved, your refund will be processed. The product must not have been accessed or downloaded for the refund to be eligible.

2. Refund Timeline:

  • Refunds will be processed within 7 business days. Please allow 5-10 business days for the funds to appear in your account, depending on your payment method.

3. Refund Amount:

  • Only the purchase price of the product will be refunded. Transaction fees (if any) may not be refunded.

Strict Legal Action for Unauthorized Use of Digital Content

We take the protection of our digital products seriously. If you return a course or other digital content that has been accessed, used, or redistributed, we will take strict legal action. By purchasing our courses, you agree not to misuse or attempt to return the product after accessing or downloading it. This includes:

1. Unauthorized Distribution:

  • Sharing, redistributing, or using the courses for commercial purposes without proper licensing.

2. Legal Consequences:

  • If we discover any misuse of the product, including downloading and returning it, we reserve the right to pursue legal action to protect our intellectual property. This may include seeking compensation for any losses and taking legal steps to prevent further misuse.

Exceptions to the Return Policy

  • Accessed or Downloaded Products: Once a product has been accessed or downloaded, it cannot be returned due to the nature of digital content.
  • Course or Membership Access: Products that provide access to online courses or membership content cannot be refunded once you've logged in or accessed the material.

Why We Have This Policy

As a digital product store, once a product is downloaded or accessed, it cannot be returned in the same way physical products can. We offer a return window to ensure customer satisfaction before content is accessed. We encourage you to review all course descriptions, previews, and sample materials before making a purchase to avoid any issues.

How to Reach Us

If you have any questions about our return policy or need assistance, please don’t hesitate to contact our support team. We are happy to assist you.

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)

Your satisfaction is important to us, and we aim to provide a smooth and seamless experience for all our customers at Infinity Exposure.